Contact & Grievance

Help us understand your issue

Start with a short summary, the affected page URL and when the issue happened. Include your registered email or mobile number where relevant.

• Payment or refund: Category or plan, amount, payment date, Order ID or transaction reference, and available payment proof.
• Question or result error: Quiz link or name, question ID or number, the suspected error, your suggested correction and a useful screenshot or source.
• Copyright or content misuse: Exact content URLs, ownership or authorization details, and supporting evidence.
• Privacy or other grievance: The concern, affected service or content, relevant evidence and earlier correspondence. For an escalation, include the support reference and what remains unresolved.

Share only relevant information. Do not send passwords, OTPs or full payment-card details.

Grievance handling

For complaints, we aim for the following timelines from receipt:

Within 48 hours
Complaint acknowledgement

Within one month
Complaint redressal

These timelines are subject to the information provided and applicable law. We may ask for details needed to investigate.

Urgent content, copyright, misuse, security, fraud or legal-risk complaints may be reviewed and acted on sooner where reasonably necessary.

Question and content reports may lead to correction, update, restriction or removal where appropriate.