How to create a support ticket on Quiz Pathshala?

You can create a support ticket on Quiz Pathshala if you need help with your account, quiz access, payment, refund, result, or any technical issue.

A support ticket helps the Quiz Pathshala team understand your issue and reply with a proper solution.

When should I create a support ticket?

You can create a support ticket for different types of issues.

Account-related issues

Create a ticket if you are facing issues such as:

• Login problem

• Email OTP issue

• Password reset issue

• Account verification issue

• Role switching issue

Quiz-related issues

Create a ticket if you are facing issues such as:

• Quiz not opening

• Quiz access problem

• Locked quiz issue

• Result not visible

• Attempt history issue

• Wrong question or wrong answer report

Payment-related issues

Create a ticket if you are facing issues such as:

• Payment successful but access not active

• Money deducted but payment failed

• Duplicate payment

• Category still locked after payment

• Refund or payment review request

Technical issues

Create a ticket if you are facing technical issues such as:

• Page not loading

• Button not working

• Error message

• Browser issue

• Mobile or desktop display issue

How to create a support ticket

Follow these steps to create a support ticket from the Quiz Pathshala platform.

Step 1: Login to your account

Login to your Quiz Pathshala account using your registered email and password or Continue with Google.

Step 2: Open Help & Support

After login, open the Help & Support section from your account or support area.

Step 3: Create a new ticket

Click on the option to create a new support ticket.

Step 4: Select the issue type

Choose the issue type that best matches your problem.

For example:

• Account issue

• Quiz issue

• Payment issue

• Refund issue

• Technical issue

• Other issue

Step 5: Write your issue clearly

Explain your issue in simple and clear words.

Try to include:

• What problem you are facing

• Which page or quiz has the issue

• What action you tried

• What error or result you saw

• When the issue happened

Step 6: Add screenshots if available

If possible, attach screenshots related to the issue.

Screenshots help the support team understand the problem faster.

Step 7: Submit the ticket

After adding all details, submit the support ticket.

The support team will review your ticket and reply as soon as possible.

Details to include for faster support

Adding correct details can help the support team solve your issue faster.

For account issues

Include:

• Registered email address

• Login method used

• Issue details

• Screenshot, if available

For quiz issues

Include:

• Quiz name

• Category name

• Subcategory name, if available

• Issue details

• Screenshot, if available

For payment or refund issues

Include:

• Registered email address

• Category name or plan name

• Purchase type or duration

• Payment date and time

• Payment amount

• Transaction ID or Payment ID or payment reference

• Screenshot of payment confirmation, if available

• Clear explanation of the issue

Can I contact support without login?

Yes. If you cannot login or do not want to create a support ticket from the platform, you can email Quiz Pathshala support directly.

Support email

Send your issue to:

support@quizpathshala.in

When sending an email, include all important details related to your issue.

Support ticket or email: which one should I use?

You can use either option.

Use support ticket if:

• You can login to your account

• You want to track your issue from the platform

• Your issue is related to your account, quiz, payment, or result

Use support email if:

• You cannot login

• You are facing account access issues

• You want to send details directly from your email

• You are reporting a payment, refund, or urgent support issue

Important note

Please do not create multiple tickets for the same issue.

Creating multiple tickets for the same problem may delay the review process.

Always provide correct details, screenshots, and payment references where needed.

The support team may ask for more information if the submitted details are incomplete.