How do I create and track a support ticket?
Submit a clear issue and follow replies in the same ticket thread.
Sign in and open Create Support Ticket. If you cannot sign in, email support@quizpathshala.in.
A ticket keeps the issue, evidence and replies together for tracking. Use it for account/OTP problems, quiz access/results, payments/refunds or technical errors. Choose the category matching the main issue instead of mixing unrelated problems.
Submit your ticket
- Enter a short Subject describing the problem.
- Choose the relevant Category.
- In Message, explain what you tried, what happened, the page/quiz link and when. For payments, include amount and payment/order reference.
- Attach useful screenshots: JPG, PNG or WEBP; up to 5 images, 5 MB each.
- Click Submit Ticket.
Track replies
Open My Support Tickets and select the ticket. Reply in the same thread if more details are requested; avoid duplicate tickets.
Useful information
Write a message the team can investigate
Explain your action and the result: “I paid for [category] at [time], Billing Details shows [status], but [quiz URL] is still locked.” Include the exact error, browser/device if relevant and details needed to find the transaction or quiz. The subject should identify the same problem.
If you cannot log in
Email support from the account’s email where possible. Say sign-in is unavailable and include its method/error. If the team requests details, reply in that conversation rather than opening another ticket.
Screenshots are optional evidence. In messages and screenshots, exclude irrelevant personal information, passwords, OTPs and full payment-card data.
Match evidence to the issue
Account issues: registered email, sign-in method and error. Quiz issues: URL/name, category/subcategory and issue time. Payments/refunds: category/plan, duration, amount, date and transaction/order reference. Display/browser errors: device/browser and the action that failed. Reply with requested details in the same ticket.