What if payment fails or money is deducted?
Check transaction status before paying again and report missing access.
Do not pay again while the first payment is pending or unclear. Check transaction and Quiz Pathshala billing status first.
A bank deduction, gateway confirmation and activated access are related but different statuses. Network/verification delays can make them update at different times. A deduction alone is not a reason to purchase again.
Match your situation
- Failed, no deduction: Check connection/payment method and retry checkout.
- Deducted but failed/pending: Keep the reference and check your bank/payment app. Failed payments may be reversed by the provider; timing depends on that provider.
- Successful but access missing: Refresh Billing Details, then check My Categories for learner access or My Plans for educator access.
- Duplicate payment: Share both references with support for review.
Send support these details
Include registered email, category/plan, amount, payment date/time, Payment ID/transaction reference, Order ID if available, and screenshot.
Use a support ticket or support@quizpathshala.in. If a failed-payment reversal is overdue according to your provider, also contact your bank/payment provider.
Useful information
Check the purchase before retrying
Compare the bank/payment-app status with Billing Details for the same account/category/plan. Refresh after verification can complete. Check My Categories for learner access and the plan card for educator access. Investigate a pending payment before making another.
What support can review
The transaction reference helps support check confirmation, order creation and activation. Duplicates/refunds follow the refund policy. For failed debits, ask the bank/provider for its reversal timeline and follow up there if overdue; there is no universal reversal time.
Keep both references if charged twice. A purchase for another account/category will not unlock what you are viewing.