Where are my payment history and receipts?
Find learner/teacher billing records and open a receipt or trial confirmation.
Open Billing Details from your account menu, then choose Learner Billing or Teacher Billing.
Billing & Purchase History separates learner purchases from educator billing. A payment success screen may show only brief confirmation. Open Details for the full available purchase record or downloadable receipt.
Open a billing record
- Sign in to the purchase account. Either role can access Billing Details.
- Open the account menu and click Billing Details.
- Choose Open Learner Billing for categories or Open Teacher Billing for educator plans/trials.
- Find the record and click Details. Use the download option on that receipt/confirmation page.
Account menu: On desktop, open the role/profile dropdown at the top right. On mobile, tap the account icon at the top right.
If a confirmed payment record is missing, contact support with the payment reference.
Useful information
Which section should I choose?
Learner Billing contains category transactions, duration and status. Teacher Billing contains educator charges, subscriptions and trial confirmations. Details can show order/payment references, receipt date, purchase information, billed-to information and total paid amount.
Missing or pending records
Use the purchase account and the correct billing section. Gateway confirmation may take time; pending is different from verified success. Keep references/screenshots until resolved. Report a confirmed deduction with no record or access to support.
Keep Order ID and Payment ID for billing enquiries. Trial setup alone does not mean the paid plan amount was charged.
Reading the full receipt
Details may show payment status/method, Order ID, available Payment ID, receipt date, category/plan and duration, billed-to and issued-by details, discounts where applicable and total charged amount. Keep the download/confirmation when available. Teacher trial duration and mandate confirmation are different from a paid charge.