What happens when my educator plan expires?
Restore locked dashboard access and understand inactive workspace retention.
After educator access expires, dashboard tools lock and learners lose access to your quizzes. A code does not bypass expired plan access.
Expiry restricts existing educator tools and reports as well as new quiz creation. Categories, questions and bank tools may become unavailable to manage until usable access is restored. Your separate learner role/category purchases are not cancelled by educator expiry.
Restore access
- Sign in as Teacher and open the locked dashboard or Educator Plans.
- Activate a valid plan and complete required payment/AutoPay setup.
- After activation, check public profile, quiz status, schedule and learner limit before sharing again.
If a payment grace deadline appears after failed renewal, resolve payment before it.
Useful information
What learners experience
Your profile/content may leave public browsing and public/private quizzes may stop accepting learners, even with an active quiz, open schedule and correct code. The educator plan requirement still applies.
Inactive workspace retention
Content is not deleted immediately. Under the Educator Terms, teacher categories, quizzes, questions, private bank content and related records may be deleted after one year of inactive educator access and may not be recoverable. It does not automatically delete the user account. Do not assume content stays recoverable indefinitely; reactivation restores only data still available.
If paid access is active but tools remain locked, send the plan/payment reference to support. After restoration, review profile, modes, questions, codes and schedule before resuming.
The locked workspace page
Instead of normal tools, a locked workspace can show category, quiz, question and active-quiz counts with activation options. A count shows stored data, not permission to manage it. Restoring access depends on a verified plan and data still present.