Why can’t I start a quiz?
Match the message on the quiz page to the action you need to take.
First, sign in and switch to Learner. Then check the quiz page’s message and use the matching action below.
A locked or unavailable quiz is not always a payment problem. Sign-in, active role, the quiz owner’s settings and the message shown on that quiz all matter. Identify that message before changing plans or paying again.
Find the cause
- Paid quiz locked: Check My Categories. Purchase/renew the quiz’s category if needed.
- Code required/incorrect: Ask the educator for the current code; enter it without extra spaces.
- Upcoming/countdown: Wait for the displayed start time.
- Expired: New attempts cannot start after the end time. Contact the educator for their quiz.
- Attempt limit reached: Check My Attempts and the quiz’s allowed attempts.
- Educator plan inactive, learner limit full, or blocked: Contact the educator. A code does not bypass these restrictions.
- Inactive quiz, disabled mode or no questions: Contact the quiz owner.
- Temporary restriction: Wait for the displayed restriction to end.
Paid but still locked?
Check Billing Details and refresh My Categories. If payment is confirmed but access is missing, follow payment troubleshooting.
For an unexplained error, send support the quiz URL, exact message, screenshot and issue time. Include a payment reference if payment is involved.
Useful information
Who can resolve the restriction?
For educator-created quizzes, the educator controls codes, schedules, quiz status and learner blocks, and manages their plan/capacity. Buying a learner category does not fix those educator settings. For Quiz Pathshala’s own category quizzes, contact platform support if active paid access is unexpectedly blocked.
If you were blocked or temporarily restricted
A teacher’s block affects that teacher’s quizzes, not every educator’s quizzes. Ask that teacher about the restriction. For a temporary repeated-attempt restriction, wait for the displayed period rather than repeatedly starting the same quiz. If your mode is absent, it may simply be disabled; choose an enabled mode or ask the owner.
For a payment-related lock, keep your confirmed transaction reference. Do not buy the same access repeatedly while its status is unclear.